Drapery Rods Direct Shipping Policy
Orders ship via FedEx Ground. Should you desire a faster shipping option, please contact us at 800-251-5009 for a quote. Most non-custom items ship within two business days of receipt of your order. Should there be an delay in shipping your order due to an item being out of stock we will contact you with a shipping-date estimate. We do not ship to locations outside the Continental United States.
We offer Free Shipping on orders over $200.00. If your Order qualifies for Free Shipping it will be shipped via FedEx Ground. Please note that if your Order qualified for Free Shipping and you return it to us, we will deduct from your refund the amount it cost us to ship your order to you.
Free Shipping does not apply to Oversize Items. Oversize Items are products that ship via Freight Carrier, typically uncut 12-foot wood poles, Kirsch Estate Rods exceeding 107" in length, unspliced Kirsch Architrac Rods exceeding 107" in length, and unspliced Somfy Motorized Track exceeding 107" in length. Many factors taken onto consideration in determining the cost of Freight Shipping, and our website does not calculate Freight Shipping shipping charges. Accordingly, please call us for a quote if you wish to order an item that requires Freight Shipping.
A note regarding 12 Foot Wood Poles
Full length 12 Foot Poles must be shipped as freight and the shipping costs are significant. Have you considered joining two 6 foot poles at the center with a Wood Pole Connector Screw, and then placing the
connection over a Bracket? Upon request we are happy cut-down a 12 foot pole to a length specified by you. Please note that once cut-down, the pole sections are non-returnable unless damaged or defective.
Please call us prior to ordering your 12 foot pole to discuss whether you wish to have the pole cut-down or shipped full length. Note that If you place a 12 foot pole in your cart the additional freight shipping charges are not included. If you prefer that we ship the pole full length, we will provide you with the exact freight shipping cost to your location.
Feel free to call us at 800-251-5009 with any questions you have about shipping charges.