Shipping times may be delayed due to supply chain issues. Questions? Speak with a customer service representative at 800-251-5009.

Questions About Your Drapery Rods?

 

Help Center

Selecting the proper drapery hardware isn't always easy. Quite often, it is something you do only every few years. Whether you’re trying to figure out how to choose curtain rods or what curtain rods are in style, we have created some helpful information.  

 

 

My Order
Can I return a product?

We do accept returns on most of the products we sell. However, custom items are not returnable. Read the Product Description carefully to determine whether or not the product you have chosen is returnable. Our Return Policy is stated on our website.&...

Why do I need to pay shipping when I return an order?

We incur shipping costs when we send your order to you, which we do not recoup when an order is returned. Therefore, the customer bears the responsibility to pay for the shipping of his or her order, and we also deduct the actual cost for us to ship ...

What can I do if there is something wrong with my products?

No one is perfect, so from time to time there may be an error when your order is packaged, or there may be damage incurred during shipping. Please call us as soon as possible at (800) 251-5009 and let us know if there is a problem. Even if you are not...

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Shipping
Why can’t I get free shipping?

Shipping costs have gone up substantially over the past year. Rather than raise our prices, we charge shipping on orders that total under $200.00. Additionally, our products are unusual in that most packages are long and narrow, and are therefore...

How long will it take to get my drapery rod order?

In-stock items ship within two business days after the order is placed. Please note that if you place an online order on a Friday evening, your order may not ship until the following Tuesday.  

Can I get my drapery rod order sooner than the expected delivery date?

Yes! We can ship your order overnight or second-day air. To get a quote, we must know the items you want and the ZIP code for the delivery address. Call early in the day for an expedited order, as they must be placed by noon Eastern time to go out that...

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Installation
My traverse rod isn’t working correctly. The draperies don’t move along evenly.

If you are using a flat panel (such as a rod-pocket) rather than a pleated drapery on a traverse rod, you need to manually arrange the fullness of the draperies when you close them. Pleated draperies move evenly because the fullness is pleated into the...

I bought C-rings, but they do not work.

The C-rings are designed to work only with their corresponding bypass brackets, and on the rod for which they were designed. If you want to bypass a bracket, you must use the C-rings, bypass brackets, end brackets, and the rod that are all from the same...

Why were there no instructions included with my Architrac rod?

There are no instructions available for Architrac rods. These are commercial-grade and usually installed by professionals. Give us a call at (800) 251-5009 and we can guide you through your installation—it isn’t difficult at all.

I want short rods at each end of my window, and I can’t find them on your site.

Short rods (also called stub or stump rods) are cut down from larger rods. We can cut wooden rods for you, and metal rods are easily cut using a plumber’s pipe-cutting tool (for Wrought Iron) or a fine-toothed metal hacksaw (for Designer Metals). Feel...

I have my own finials. Will they work on Kirsch rods?

We cannot guarantee the fit of finials from other manufacturers, but if the sizes correspond, they may work. Kirsch finials screw into either the wood ends of wood rods, or the plastic finial plugs of metal rods.

Do I need Wood Pole Connector Screws to attach my finials?

Wood Pole Connector Screws are threaded at both ends and only used to join two wood drapery rods together. Kirsch finials have embedded screws attached, though these do not show in our images.

How many brackets do I need to hold up my drapery rods?

Consider the weight of the draperies, both width, and length of draperies and rod, the function of the draperies, and the sturdiness of your wall when selecting the number of brackets. Generally, traversing rods need support every 36-48 inches. One and...

How to select Somfy Motorized Tracks?

Wondering how to select drapery rods and where exactly to start? Well, Somfy Glydea Motorized Track is an excellent option for those who wish to have a motorized drapery rod. Somfy Glydea Track is custom made to your exact specifications, and is available in lengths up to 432" and drapery weights up to 132 pounds.

How do I install my product?

Find full PDF installation instructions for our drapery and curtain hardware.

How To Select Kirsch Architrac Heavy Duty Rods

Wondering how to choose a curtain rod for your home or business? Kirsch Architrac may be a good choice! Kirsch Architrac is the industry standard for heavy-duty commercial-grade drapery track. When choosing a curtain rod, the best choice will depend on the application you’re using the curtain rod. Often, for commercial spaces or heavy-duty instances, Kirsch Architrac is the best curtain rod option.

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Buyers Guide
How to Measure Windows for Curtains

Measuring for curtain rods isn't as difficult as you may think. We've been doing it for years, and are happy to provide you with a general set of guidelines for determining curtain rod width. First, decide what type of curtain are you installing. Is it a fabric curtain or drapery, a sheer curtain, or a valance? Each is measured differently. Second, what type of curtain of drapery hardware are you interested in? Decorative hardware is a visible component of the finished product or basic hardware that is hidden or mostly hidden after installation? With these thoughts in mind, here are some general guidelines.

How big of a rod should I use?

The diameter of the rod you use is largely based on your preference. Generally, the lower the ceiling, the smaller the rod.

Should I use a metal rod or a wooden one?

The selection of wood or metal rods is a very personal one, driven by the look you want to achieve. Wooden rods, in tones of white, cream, or natural brown offer a warmer cottage-like traditional feel, while metal rods are great for more contemporary...

I have a very wide window. How do I get a rod to cover the space?

Wood poles can be joined together with wood pole connector screws to achieve long rod lengths. Designer Metals eight-foot fixed-width poles and Wrought Iron poles can be put together with internal splices to achieve the width you want. All joints must...

I have grommet draperies. What rods can I use?

You will need to measure the inside diameter of the grommet on your particular draperies to determine what rod will fit. Grommet, tab top, and rod-pocket draperies cannot pass over support brackets.

What is the difference between finials, end caps, and finial plugs?

Finials are the decorative end pieces that fit into the ends of the drapery rod to give it a finished, ornamental look. Finials are available in many styles and finishes to coordinate with the style of your room. Drapery Rods Direct offers screw-in metal...

How many rings do I need?

The number of rings you use on a given drapery rod depends on the style of the drapery panel. Pinch-pleated draperies need a ring for each pleat, plus one for the leading edge, and, if desired, one for each outside edge. Flat-panel draperies can have...

I have a bay window. How can I get rods to fit?

We carry several options for bay windows. If the rod is to be completely covered with fabric, either the Lockseam bay window rod or the Continental II bay window rod may be all you need. If you prefer a decorative rod, metal and most wood collections...

How do the C-rings and bypass brackets work?

The metal collections have options for wide windows that still need center supports. These are bypass brackets, which have a lower profile than a standard bracket, so that C-rings, which do not completely encircle the rod, can pass over them. These brackets...

What if I don’t want to use a cord control with my traverse rod?

You can remove the cord from any traverse rod and attach wands or batons to the master carriers. The baton has a harness snap that hooks onto the carrier, and the baton hangs just behind the drapery. 

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Motorized Curtain rods
Are motorized curtain rods difficult to install?

All our drapery rods, including motorized rods, come with complete instructions for fast, easy installation. Still have questions? Check out our helpful how-to videos or call for personalized assistance!

Where can I buy custom curtain rods?

Drapery Rods Direct offers fully customizable curtain rods! When you're selecting curtain hardware, choose your color, finish, and finials, as well as any additional accessories, to create your perfect set. Call now for more information! 1-800-251-5009...

Are motorized curtain rods worth it?

Yes! Motorized drapery rods provide daily ease and convenience while protecting your fabrics by reducing wear and tear. With home automation, you have complete control over the look and function of your interior decor.

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Wooden Curtain Rods
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Designer Metals
Should I use a metal rod or a wooden one?

The selection of wood or metal rods is a very personal one, driven by the look you want to achieve. Wooden rods, in tones of white, cream, or natural brown offer a warmer cottage-like traditional feel, while metal rods are great for more contemporary...

What is the difference between finials, end caps, and finial plugs?

Finials are the decorative end pieces that fit into the ends of the drapery rod to give it a finished, ornamental look. Finials are available in many styles and finishes to coordinate with the style of your room. Drapery Rods Direct offers screw-in metal...

How to Select Kirsch Designer Metals Hardware

Wondering how to select drapery hardware? The Kirsch Designer Metals Collection is a great choice, as it offers both Traversing Decorative Rods and Non-Traversing Decorative Rods. "Traversing" means that the rod has a cord that operates to open and close the drapery panels. Non-Traversing means that the drapery or curtain panels are moved by hand.

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What Drapery Rods are in Style?

Drapery Rods Direct offers a variety of stylish curtain rods that come in many sizes and are easy to install. Before purchasing your curtain rod hardware, check out our How to Measure for Curtain Rods page which takes you step-by-step through the process of measuring for your hardware. Additionally, our Drapery Hardware Installation Instructions page links to instructions for the products we sell, and lastly, our Helpful Videos page includes various installation techniques. 

We've been doing this for over 25 years and are happy to help if you have any questions.

Feel free to call us at 800-251-5009 or email us at customerservice@draperyrodsdirect.com with any questions. We have worked with every product in the Kirsch Catalog and are happy to answer any questions.

Video Library

View helpful instructional videos.

Installing a Kirsch Wood Trends Bracket

Attaching a Kirsch Wood Trends Finial

Joining Poles w/ the Connector Screw

 
 
 

 

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